30-Day Money-Back Guarantee

We want you to be completely satisfied with your purchase. If you're not happy with a course for any reason, you can request a full refund within 30 days of purchase, no questions asked.

Eligibility for Refunds

To be eligible for a refund:

Request must be made within 30 days of purchase
Course completion must be less than 50%
No certificate has been issued for the course
This is your first refund request for this particular course

Non-Refundable Items

The following are not eligible for refunds:

Subscription fees after the first 30 days
Courses completed more than 50%
Courses where a certificate has been issued
Bundle purchases (individual courses in bundles may be eligible)
Corporate/team purchases (subject to enterprise agreement)
Gift purchases (refunded to the original purchaser)

How to Request a Refund

To request a refund:

Log into your account and go to "Order History"
Select the course you wish to refund
Click "Request Refund" and provide a reason (optional)
Submit your request

Alternatively, contact our support team at refunds@logisticsiq.supply

Processing Time

Refund requests are typically processed within 5-7 business days. Once approved, the refund will be credited to your original payment method within 5-10 business days, depending on your bank or credit card provider.

Subscription Cancellations

For subscription-based plans:

Cancel anytime from your account settings
Access continues until the end of your billing period
No refunds for partial months
Annual plans can be refunded within 30 days of renewal

Exceptions

We may make exceptions to this policy at our discretion for extenuating circumstances such as technical issues preventing access, duplicate purchases, or billing errors. Please contact our support team to discuss your specific situation.

Contact Us

For refund-related questions, please contact us at refunds@logisticsiq.supply or visit our Contact Page

Refund Policy